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Delivery Service and Charge

Delivery Service and Charge

  • We offer FREE delivery (single location only) for purchases over HK$800. A delivery charge of $120 will be applied if the order is less than $800.
  • We will employ different methods for delivery, depending on the order, the order will usually be made between 2 to 6 working days. An email will also be sent with delivery details.
  • Orders received on Sundays or public holidays will be arranged within 2 working days after the payment is made.
  • The delivery service is available from Monday to Friday between 10:00am and 9:00pm (excluding the public hoildays of Chinese New Year).
  • Delivery service is limited to Hong Kong, Kowloon and New Territories commercial and residential addresses only. Delivery is not available to outlying islands, restricted areas, hotel guest rooms, ports or marinas.
  • Delivery service is not available if there is no authorized or legitimate unloading area within 50 meters of the delivery address.
  • Delivery service only available to addresses when lift service is available. In the event of a lift breakdown we will make arrangements to deliver the goods at another time.
  • Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.
  • We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.
  • It is the responsibility of the customer to notify Island Wine and Beer immediately of any change to their delivery address.
  • We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.