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Return Policy

Return Policy

  • It is the receiver’s responsibility to check the condition of any goods received including glassware and accessories, at the time of delivery.
  • Refund is only available when valid original receipt is provided and refund guarantee will only be applicable on wine or champagne below HK$500 (per bottle) or less than 10 years old.
  • Refund will be credited into Customer’s credit card account within 4 weeks upon confirmation.
  • No returns shall be made on glassware or accessories after the receiver has acknowledged receipt of the goods.
  • In the event that you would like to claim a refund or return, please call our customer service hotline +852 6201 2569 within 7 days from the date of delivery.